Shipping Policy

🚚 Shipping PolicyProcessing Time

All our products are made to order.Once payment is confirmed, orders are processed within 1–2 business days.Customised products require careful preparation to ensure the best quality.

Delivery Method

We currently ship within the UK only.All orders are dispatched using Royal Mail:Royal Mail StandardRoyal Mail Tracked (if selected)Delivery usually takes 2–4 business days after dispatch.

Shipping Charges

Shipping costs are calculated at checkout and depend on the delivery option selected. Any promotional free delivery offers will be clearly mentioned on the website.

Order Tracking

If a tracked service is selected, tracking details will be shared once your order is dispatched.

Delivery Delays

While we aim to deliver on time, occasional delays may occur due to:Royal Mail service delaysPublic holidaysUnforeseen circumstances Stick Your Story is not responsible for delays outside our control.

Incorrect Address

Please ensure your delivery address is correct at checkout.We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable), and we’ll do our best to resolve the issue.

If you have any questions about shipping, feel free to contact us via: WhatsApp/Email/Website contact form